01 Acceptance of Terms
By accessing, browsing, or using the DIGITRONAA website, or by engaging our services through any channel, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, together with our Privacy Policy and any additional agreements you may enter into with us.
If you do not agree with any part of these Terms, you must refrain from using our website and services. Your continued use of our services constitutes ongoing acceptance of any updates or modifications to these Terms.
02 Our Services
DIGITRONAA MARKETING RESEARCH & CONSULTANCIES L.L.C provides professional services including, but not limited to:
- Market Research & Intelligence: Quantitative and qualitative research, market sizing, demand forecasting, and competitive analysis
- Business Consultancy: Strategic advisory for market entry, expansion, and operational excellence
- Data Analytics & Insights: Predictive modeling, performance dashboards, and analytics frameworks
- Brand & Consumer Insights: Surveys, focus groups, and behavioral segmentation studies
- Feasibility & Due Diligence: Feasibility assessments and commercial due diligence for ventures and investments
- Corporate Strategy & Growth: Long-term planning, KPI frameworks, and go-to-market strategies
The specific scope, deliverables, timelines, and terms for each engagement will be defined in a separate written agreement, proposal, or statement of work ("SOW") signed by both parties. In the event of any conflict between these Terms and an SOW, the SOW shall prevail with respect to that specific engagement.
03 Eligibility
Our services are intended for businesses, organizations, and professionals. By using our website or engaging our services, you represent and warrant that:
- You are at least 18 years of age
- You have the legal authority to enter into binding contracts on behalf of yourself or the organization you represent
- All information you provide to us is accurate, current, and complete
- Your use of our services will comply with all applicable laws and regulations
04 Acceptable Use
You agree to use our website and services only for lawful purposes and in accordance with these Terms. You shall not:
- Use our website in any way that violates applicable local, national, or international law
- Attempt to gain unauthorized access to our systems, networks, or data
- Introduce viruses, malware, or any harmful code through our website
- Use automated systems (bots, scrapers) to access or extract content without written permission
- Reproduce, duplicate, copy, sell, or resell any part of our website or services
- Interfere with or disrupt the integrity or performance of our website
- Impersonate DIGITRONAA, its employees, or any other person or entity
- Submit false, misleading, or fraudulent information through our contact forms or research channels
We reserve the right to restrict or terminate access to any user who violates these provisions, without prior notice.
05 Intellectual Property
All content on the DIGITRONAA website — including text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software — is the property of DIGITRONAA or its content suppliers and is protected by United Arab Emirates and international copyright, trademark, and intellectual property laws.
5.1 Ownership of Deliverables
Unless otherwise specified in a written agreement:
- Client Deliverables: Final reports, presentations, and analyses delivered to the client are licensed to the client for internal business use only.
- Methodologies & Frameworks: All research methodologies, proprietary frameworks, templates, and analytical tools used by DIGITRONAA remain the exclusive property of DIGITRONAA.
- Confidential & Anonymized Data: Aggregated, anonymized, or de-identified data may be used by DIGITRONAA to improve methodologies and for industry benchmarking purposes.
5.2 Restrictions
You may not reproduce, distribute, modify, create derivative works of, publicly display, republish, or transmit any material from our website or deliverables without our prior written consent.
06 Client Engagements
Formal client engagements are governed by a written proposal or statement of work that outlines the scope, deliverables, timeline, and fees. Key engagement terms include:
- Scope Definition: All projects are defined by a written SOW; any changes require mutual written agreement
- Timelines: Project timelines are estimates based on agreed milestones and are subject to client cooperation and timely information delivery
- Client Responsibilities: Clients agree to provide accurate information, timely feedback, and access to relevant personnel and data
- Deliverables: Deliverables are provided in the format and language agreed upon in the SOW
- Change Requests: Requests outside the original scope may require a separate agreement and additional fees
07 Confidentiality
DIGITRONAA is committed to maintaining the strictest confidentiality regarding all client information, business data, and research findings.
- All client engagements are governed by Non-Disclosure Agreements (NDAs)
- Confidential information is shared only with team members directly involved in the engagement
- We implement physical, technical, and administrative safeguards to protect confidential data
- Confidentiality obligations survive the termination of any engagement for a period of 5 years, unless otherwise specified
Clients likewise agree to maintain the confidentiality of DIGITRONAA's proprietary methodologies, frameworks, and internal information shared during the engagement.
08 Fees & Payment
Fees for services are specified in each project's statement of work. Unless otherwise stated, the following general terms apply:
| Term | Standard Terms |
|---|---|
| Payment Structure | Typically 50% advance upon engagement, 50% upon delivery — unless otherwise agreed. |
| Payment Terms | Invoices are due within 30 days of issue, unless stated otherwise in the SOW. |
| Currency | All fees are quoted and payable in United Arab Emirates Dirhams (AED) or US Dollars (USD). |
| Late Payments | A late fee of 2% per month may be applied to overdue balances. |
| Taxes | Fees are exclusive of applicable VAT or other taxes, which will be added where required by law. |
| Refunds | Advance payments are non-refundable once work has commenced, except as specified in the SOW. |
09 Disclaimers
While DIGITRONAA employs rigorous research methodologies and quality controls, our services involve analysis, interpretation, and forecasting that are inherently subject to uncertainties. Therefore:
- Research Findings: Our reports and recommendations are based on the best available data at the time of research. Market conditions may change, and past performance does not guarantee future results.
- Business Decisions: Final business decisions and their outcomes remain the sole responsibility of the client.
- Website Content: Our website is provided "as is" without warranties of any kind, express or implied.
- Third-Party Data: We are not responsible for inaccuracies in third-party data sources used during research.
10 Limitation of Liability
To the maximum extent permitted by applicable law, DIGITRONAA, its directors, employees, and agents shall not be liable for:
- Any indirect, incidental, special, consequential, or punitive damages
- Loss of profits, revenue, business, or anticipated savings
- Loss of data or business interruption
- Damages arising from reliance on research findings or recommendations
In all cases, DIGITRONAA's total liability for any claim arising out of or relating to these Terms or any engagement shall not exceed the total fees paid by the client for the specific engagement giving rise to the claim.
11 Indemnification
You agree to indemnify, defend, and hold harmless DIGITRONAA MARKETING RESEARCH & CONSULTANCIES L.L.C and its officers, directors, employees, agents, and affiliates from any claims, liabilities, damages, losses, or expenses (including reasonable legal fees) arising out of or in any way connected with:
- Your violation of these Terms
- Your misuse of our website or services
- Your violation of any third-party rights
- Any false or misleading information you provide to us
12 Termination
Either party may terminate an engagement in accordance with the terms specified in the relevant SOW. In the absence of specific terms:
- For Convenience: Either party may terminate with 30 days' written notice
- For Cause: Either party may terminate immediately upon material breach that remains uncured after 15 days' written notice
- Effect of Termination: The client shall pay for all work completed up to the termination date; confidential information shall continue to be protected
We reserve the right to suspend or terminate access to our website at any time, without notice, for conduct that violates these Terms.
13 Governing Law & Jurisdiction
These Terms of Service shall be governed by and construed in accordance with the laws of the United Arab Emirates, and the applicable laws of the Emirate of Dubai.
Any dispute arising out of or in connection with these Terms or any engagement shall be subject to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates, unless otherwise agreed in writing.
Before pursuing legal action, the parties agree to attempt to resolve any dispute through good-faith negotiation or, where appropriate, mediation.
14 Changes to These Terms
DIGITRONAA reserves the right to modify or update these Terms of Service at any time. When we make material changes, we will:
- Update the "Last Updated" date at the top of this page
- Post a prominent notice on our website
- Notify active clients where appropriate
Your continued use of our website or services after any changes constitutes acceptance of the updated Terms. We encourage you to review this page periodically.
15 Contact Us
If you have any questions or concerns regarding these Terms of Service, please contact us using the details below:
Get in Touch
Our team is here to address any questions regarding our terms or services.